1. Eligible Products:

   – Unused and unaltered products in their original packaging are eligible for return.

   – Prescription eyewear and personalized/customized products may have different return policies due to their unique nature. Please refer to specific product pages for more information.

2. Return Period:

   – We offer an extended return period of 30 days from the date of delivery to initiate a return.

   – After the return period expires, we may not accept returns or provide refunds, except in cases of product defects covered under warranty.

3. Reasons for Return:

   – You may request a return or refund for any reason, including change of mind, unsuitability, or dissatisfaction with the product.

   – If the product arrives damaged, defective, or incorrect, please contact our customer support at [email protected] immediately to arrange a return or exchange.

4. Return Process:

   – To initiate a return, please contact our customer support at [email protected].

   – We may require proof of purchase or additional information to process your return request.

   – Depending on your location, we will provide you with return instructions, including the shipping address and any applicable return shipping labels.

5. Refund Options:

   – Upon receiving the returned product and verifying its condition, we will process your refund within 14 business days.

   – Refunds will be issued in the original payment method, unless otherwise agreed upon.

   – In certain cases, we may offer store credits or gift cards as an alternative to refunds.

6. Return Shipping Costs:

   – If the return is due to our error (e.g., wrong item shipped, product defect), we will cover the return shipping costs.

   – For general returns or change of mind, the customer is responsible for return shipping expenses, unless otherwise specified.

7. Condition of Returned Products:

   – To be eligible for a full refund, the returned product must be in its original condition, with all accessories, manuals, and packaging included.

   – We reserve the right to withhold a partial refund or reject a return if the product shows signs of use, damage, or missing components.

8. Exchanges:

   – If you wish to exchange a product for a different variant, size, or color, please contact our customer support at [email protected] to arrange the exchange.

   – Exchanges are subject to product availability and any price differences may need to be settled.

9. Exceptions:

   – Certain products may be non-returnable or have specific return conditions due to hygiene reasons or other factors. Please check the product page or contact our customer support for more details.

10. Customer Satisfaction:

    – Our primary goal is your satisfaction. If you have any concerns or issues with your purchase, please reach out to our customer support team, and we will make every effort to resolve the matter promptly and amicably.

Please note that this refund and return policy is subject to change without prior notice. It is advisable to review the policy at the time of your purchase or contact our customer support for any specific queries or clarifications.

Please note that this refund and return policy is subject to change without prior notice. It is advisable to review the policy at the time of your purchase or contact our customer support for any specific queries or clarifications.